Privacy Policy - Sproutly Africa

At Sproutly, our guiding principle is to treat our customers with utmost care and respect. We respect your school, alumni, business and family’s privacy, and we are committed to protecting your information. This Privacy Policy describes the type of information we collect, how we use it, and the choices available to you regarding our use of your information.

Sproutly Inc. (“Sproutly”) operates the sproutly.africa website (the “Website”) and the associated Sproutly application for mobile phones and any other connected devices (the “Sproutly App”) for offering a payment and related services. Our services, products, features, functions, technologies, and content offered through the Website and the Sproutly App or by contacting our customer service are collectively referred to as “Sproutly Services.” Families, Students, Schools, Alumni, Partners are collectively referred to as “Users” and “Primary Accountholder”.

By using any Sproutly Services, you accept this Privacy Policy and agree to the collection and use of your Personal Information in accordance with this Privacy Policy. We use the term “Personal Information” in this Privacy Policy to describe information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, household, or device. We do not consider Personal Information to include information that has been aggregated and/or otherwise de-identified such that it does not identify a specific individual, business, household or device.

Our Terms of Service

https://www.sproutly.africa/terms, contain more detail about Sproutly Services and the financing that are available to consumers and should be reviewed in that regard. Any capitalized terms appearing in this Privacy Policy and not defined herein shall have the meanings ascribed to them in the Terms of Service.

This Privacy Policy is limited to discussing such Sproutly Services to the extent they bear on our information collection and handling practices. This Privacy Policy describes privacy practices for users of the services described below who are 13 years or older. User accounts for minors under the age of 18 must be established by a parent or legal guardian we call Billing Mangers.

Personal Information We Collect And How

We generally collect Personal Information in three ways: (1) information a user provides to us, (2) information we collect automatically, as a digital platform, and (3) information we receive from third parties, as described further below.

Personal Information provided in connection with financing services:

When a user visits, uses or otherwise interacts with Sproutly Services, for example, by contacting customer service, you (the user) may sometimes give Personal Information directly to us or to our third-party service providers. In order to create an account to use the Sproutly Cowri, as part of Sproutly Services, you must be 18 years old or older (or a parent or legal guardian if creating an account for a user under 18). The account creator will provide the following Personal Information to us through a KYC process: account applicant’s full name, email address, street address, phone number, date of birth, and the applicant’s identification number/ BVN (or, in some cases, only the last 4 digits) and government issued ID in the cases of schools, alumni and businesses, we carry out KYB and as such, we might request business or association registration documents alongside account applicant’s full name, email address, street address, phone number, date of birth, and the applicant’s identification number/ BVN (or, in some cases, only the last 4 digits) and government issued ID. This Personal Information is used to verify the applicant’s (known as a “primary accountholder’s”) identity and set up the account. The full name, birth date, email address and (optionally) mobile phone number of individual sub-account users (typically children) or a designee (also known as “co-parent”) to help manage the account (often a spouse) is also requested from the applicant to establish such user rights ancillary to the applicant’s account. Designating a sub-account or co-parent is optional.

The primary accountholder and secondary approver may see all Personal Information of accountholders across the account family (including transaction history). When an individual requests that an account be created, we ask for the applicant’s date of birth in order to determine whether the applicant is a minor or is 18 years old or older and eligible to set up their own account. If the requestor is younger than 18, we require that the child’s parent or legal guardian complete the account creation process and disclose the minor’s Personal Information to us.

We may invite accountholders from time to time to participate in surveys, sweepstakes, contests and other promotional programs and participation will always be optional. If you decide to participate, you may be asked to provide certain information to enable us to communicate with you about the opportunity, which may include Personal Information. If we make a sweepstakes, contest or other promotional offer available to non-accountholders, we will disclose the Personal Information we collect and why (typically to communicate about the offer) in the offer terms.

To fund the Sproutly account, in order to use the Sproutly payment services, we request that the primary accountholder (all users and/or co-parent if one is designated) transfer funds from a bank account, debit card or any other source that may be approved in the future. The primary accountholder and co-parent may also permit the funding of a sub-account with a direct deposit of wages from an employer of the sub-account cardholder (e.g., participating child’s employer), and any primary accountholder can fund their Sproutly account by a transfer.

When the primary accountholder or secondary approver elect funding by a bank account, when the primary accountholder or co-parent elects funding by debit card, Sproutly uses a third-party merchant acquirer to process your debit card payments. The merchant acquirer will collect your debit card information including your full name appearing on the face of your debit card, card number, expiration date and CVV (collectively, “Cardholder Data”) through various types of software development kits (“SDK”) installed on the Website and Sproutly App, which allow the Cardholder Data to be collected by the merchant acquirer without being accessible to Sproutly. The merchant acquirer is expected to maintain such data in compliance with the card network rules and Payment Card Industry – Data Security Standards (“PCI-DSS”). We do not receive Personal Information back from the merchant acquirer about you.

Automatic Collection

Like many digital platforms, Sproutly collects certain information automatically to help us manage, improve and customize our features and functionality. When you use, visit, or otherwise interact with Sproutly Services, we and our third-party service providers may use technology that stores or collects information sent to us by your computer, browser, mobile phone, or other device. This information may include your IP address, unique device identifier, cookies, and other persistent identifiers, hardware and software settings and configurations, user history (including what pages you visit, in what order, for how long, etc.), and other general location information. This information is collected automatically and is stored in a server log for troubleshooting, internal reporting, and other operational purposes. We do not use this information to track your activity across other sites. Additionally, we use this automatically collected information to better understand how you interact with Sproutly Services to improve them for you and other users.

We also use technologies like cookies, beacons, tags and scripts to help us manage and analyze trends, manage the Website and Sproutly App, track users’ movements around the Website and Sproutly App, and gather demographic information about our users. We may receive reports based on the use of these technologies on an individual or aggregate basis.

Personal Information We Collect From Third Parties

We may receive information about you from third parties. For example, if you link a bank account with your Sproutly account, we may receive your bank account information from a financial institution or third-party data services provider. We may also receive information about you from advertising networks and analytics service providers to provide us with information about your interaction with our Website and Sproutly App.

How We Use Personal Information

We use the Personal Information we collect to operate, maintain and provide you with the features and functionalities of Sproutly Services. For example, we use the Personal Information we collect to:

Process and manage your accounts;
Communicate with you, including about products and services that may be of interest to you;
Provide customer support;
Improve and customize Sproutly Services;
Protect against fraud and unauthorized transactions;
Ensure compliance with legal and regulatory requirements;
Analyze how users interact with Sproutly Services; and
Provide personalized advertising.

Sharing Personal Information

We may share your Personal Information with third parties in the following situations:

With your consent or at your direction;
With our service providers who help us operate and maintain Sproutly Services;
To comply with legal obligations;
To protect our rights and the rights of our users;
In connection with a business transfer, such as a merger or acquisition; and
With advertising and analytics partners to provide personalized advertising and analyze how users interact with Sproutly Services.

Your Choices

You have the following choices regarding your Personal Information:

Opt-out of receiving marketing communications;
Access, correct, or delete your Personal Information;
Object to or restrict the processing of your Personal Information;
Request a copy of your Personal Information in a portable format;
Withdraw your consent to the processing of your Personal Information.

To exercise these choices, please contact us at privacy@sproutly.africa.

Data Security

We take reasonable measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@sproutly.africa.