At Sproutly, we believe that every piece of feedback from parents is a gift—and this past week proved exactly why.

Recently, we updated the payment experience on the Sproutly app to make it even easier for families to manage school fees. But shortly after the update went live, we began hearing from some of our parent users. Their feedback was honest, specific, and incredibly helpful.

  Feedback That Sparked Action  

➤ A parent pointed out that "Tutorial" fees for Year 4 weren’t clearly shown in the payment breakdown.

➤ Mrs. L mentioned that she couldn’t zoom in on her screen, which made it harder to read.

➤ Others said terms like “Elective” and “Mandatory” were unclear or confusing.

Rather than wait or explain it away, we took action—quickly.

 Responding Swiftly, Improving Thoughtfully 

➤ We brought back the old payment layout—and made it better: Our design and engineering team worked around the clock to reintroduce the previous flow with clearer navigation and smoother functionality.

➤ We simplified our language: Words matter, especially in apps used by a wide range of people. So:

• “Mandatory” is now called Compulsory
• “Elective” is now Optional

Clearer, simpler, and easier to understand.

➤ We fixed the zoom issue: Pinch-to-zoom is back! A small fix, but one that makes a big difference—especially for parents who prefer larger text.

➤ We activated ‘Listening Mode’: Parents also mentioned that the text sizes felt small. While our current sizes follow standard mobile design, we’re already looking at new visual options. But we won’t rush it—we’ll test with a group of parents first to make sure any changes truly help.

Final Thoughts

This is a big win—not just because we fixed a few things, but because it shows who we are:

• We listen.
• We respond.
• We care deeply about our users.

To every parent who spoke up: thank you. Your voices help us build something better.

Also, to our team: this is what it looks like to grow—with speed, heart, and purpose.

Let’s keep building!